SUPPORT
Support, maintenance, and escalation access
This page is for existing projects and partner delivery support.
For new public enquiries, please use YCTI/Bx → https://ycti.com.
SUBMIT A REQUEST
Ticket submission
When submitting, include:
Support
How we support
How we classify requests
Critical: Outage, payment/checkout failure, security incident.
High: Major feature broken, severe performance issue.
Normal: Standard fixes and enhancements.
Low: Minor UI issues, non-blocking requests.
L2/L3 escalation support
For partners, we can align to your escalation path:
L1 triage (partner) → L2/L3 handling (LEADSTEC) → resolution + root-cause notes.
Release discipline (for production safety)
– High-risk changes require rollback readiness
– Production changes follow agreed approval steps
– Handover notes provided after completion