Skip to content

Support

SUPPORT

Support access for active work

This page is for maintenance requests, incident handling, and escalation coordination. If you are an existing client or partner, this is the fastest way to route work into a structured workflow.

SUBMIT A REQUEST

Ticket submission

When submitting, include:

URL and environment (production/staging)

What’s happening vs what you expected

Steps to reproduce (if possible)

Screenshots/logs (if available)

Business impact and urgency

REQUEST TYPES

What we handle here

Maintenance and fixes

Enhancements and small improvements

Incident response and hotfix requests

Escalation requests (L2/L3) from partner teams

Release coordination for production-impact changes

SEVERITY

How we classify requests

Critical: outage, checkout/payment failure, security incident

High: major feature broken, severe performance issue

Normal: standard fixes and enhancements

Low: minor UI issues, non-blocking requests

ESCALATION (L2/L3)

For partner teams

Typical flow: L1 triage (partner) → L2/L3 handling (LEADSTEC) → resolution + root‑cause notes.

Schedule a free consulting call with a representative

Contact Us