Take customer service to the next level
Helpdesk
Leadstec helps businesses use a modern ERP to provide customers with a unified service desk, providing everything needed for customer support, ticket management across multiple channels, process automation, SLA tracking, reporting, and more.
Key Features and Benefits
Improve Instant Insight
Configurable dashboards give you instant insights that help you identify business bottlenecks and resolve customer issues faster at your service desk.
Omnichannel interaction
By integrating all customer service channel interactions into the ERP, teams don't have to switch between multiple channels, making sure customers don't miss support requests.
Automatically Ticket Assignment
Set up automatic allocation rules for work orders, reduce the high cost of manual allocation, give the team more time to respond to customer requests, and maintain a high level of service.
Team Effectiveness
Enable team members to collaborate on more complex support tickets by initiating a delegation. Reporting features help you monitor support team performance and analyze ticket processing.
Service Level Agreement (SLA)
According to the service expectations set by customers, formulate corresponding SLA (support policy, response and resolution time, etc.), and track all support situations to help improve services.
Customer Portal
The customer portal allows specific customers to record transactions together, initiate work orders, specify the content, view project status, scan invoices, make announcements, etc., to improve service delivery.
Knowledge Base
Creating clear documentation and FAQs through the knowledge base can effectively reduce the ticket load and free up support teams to deal with more complex issues.
Maintenance Visit Schedule
Using maintenance schedules, you can avoid missing service maintenance visits, employees can also record the work completed during each visit, and capture customer feedback.
Trackable Campaign Email
Integrate corporate mailboxes and synchronize emails, set up unified email templates, unified tracking, and automatic replies, making the internal and external communication of enterprises more professional.
可組合定製，適合各行各業
全面的功能模組
LEADSTEC 提供專業的企業資源規劃 (ERP) 實施服務，包含多種業務模組，能夠全面覆蓋您的業務的每個範疇。根據您業務性質和具體需求，組合並定製以解決複雜的業務流程，協助您全面管理業務的所有環節。
財務會計系統 FAS
通過 FAS 處理整個企業的客戶付款、信用、發票及和收入跟踪，幫助您掌握並分析企業財務狀況。
訂單管理系統 OMS
重塑智能化的銷售和供應鏈，管理庫存、銷售訂單、客戶、供應商、發貨、交付品等。
人事管理系統 HRMS
HRMS 對企業是必不可少的，能幫助您輕鬆管理招聘、假期、薪資、培訓和評估等工作。
客戶關係管理 CRM
通過 CRM 輕鬆地獲取銷售線索，推動銷售，自動化日常任務，並有效地與客戶接觸。
項目管理系統 PMS
使用任務驅動的策略來組織、安排、計劃和評估項目可以簡化團隊溝通並加快工作速度。
企業資產管理 EAM
EAM 幫助您維護和規范運營資產和設備，從而在資產的整個生命週期內提高的質量和使用率。
服務台 Helpdesk
跨多個通路，統一為客戶提供更好的支持，包括工單管理、SLA 跟踪、流程自動化、報告等。
物料需求規劃 MRP
在生產過程中，您可以利用 MRP 來簡化生產週期、跟蹤材料消耗、產能規劃，處理轉包等。
